1. THESE TERMS
1.1 What these terms cover
These are the terms and conditions on which we supply our products to you.
1.2 Why you should read them
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are
We are Asteria Global Limited trading as Giraffe Boutique, a company registered in England and Wales. Our company registration number is 08708682 and our registered office is at Granville Suite, Business Development Centre, Stafford Park 4, Telford, Shropshire, TF3 3BA. Our registered VAT number is GB 188 991 530.
2.2 How to contact us
You can contact us by either writing to our customer service team by post at Granville Suite, Business Development Centre, Stafford Park 4, Telford, Shropshire, TF3 3BA or by writing to us at This email address is being protected from spambots. You need JavaScript enabled to view it..
2.3 How we may contact you
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
"Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1 How we will accept your order
Our acceptance of your order will take place when we email you confirmation of your order, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order
If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources (which we could not reasonably plan for), because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.3 Your order number
We will assign an order number to your order and tell you what it is when we send you your confirmation email. It will help us if you can tell us the order number whenever you contact us about your order.
4. OUR PRODUCTS
4.1 Products may vary slightly from their pictures
The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4.2 Product packaging may vary
The packaging of the product may vary from that shown in the images on our website.
5. YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or if the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 - Your rights to end the contract).
6. OUR RIGHTS TO MAKE CHANGES
6.1 Minor changes to the products
We may change the product:
(a) to reflect changes in relevant laws and regulatory requirements, such as changes to Health and Safety legislation resulting in, for example, a product needing to be discontinued; and
(b) to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product. If they do, then we will give you an opportunity to change that product for another or to cancel your order if you are only ordering that particular product.
6.2 More significant changes to the products and these terms
In addition, we may make changes to the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.
7. PROVIDING THE PRODUCTS
7.1 Delivery costs
The costs of delivery will be as displayed to you on our website.
7.2 When we will provide the products
During the order process we will let you know when we will provide the products to you.
We will aim to deliver the products to you as soon as reasonably possible and in any event within 20 working days after the day on which we send you a confirmation email.
7.3 We are not responsible for delays outside our control
If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7.4 Collection by you
If you have asked to collect the products from our premises, you can collect them from us at a time and date to be agreed in writing. If you would like to arrange collection from our premises, then please write to us at This email address is being protected from spambots. You need JavaScript enabled to view it..
7.5 If you are not at home when the product is delivered
If no one is available at your address to take delivery and the products cannot be posted through your letterbox, our courier may leave you a note informing you of how to collect the products from a local depot.
7.6 If you do not rearrange delivery
If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you to rearrange delivery or collection we may end the contract and clause 10.2 will apply.
7.7 Your legal rights if we deliver goods late
You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:
(a) we have refused to deliver the goods;
(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery deadline was essential, and we confirmed our written acceptance on this basis.
7.8 Setting a new deadline for delivery
If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 7.9, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
7.9 Ending the contract for late delivery
If you do choose to treat the contract as at an end for late delivery under clause 7.7 or clause 7.8, you can cancel your order for any of the goods or reject goods that have been delivered. If you wish, you can reject or cancel the order for some of those goods (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled goods and their delivery. If the goods have been delivered to you, you must either return them in person to where you bought them, post them back to us (via recorded or special delivery only) or, if they are not suitable for posting, allow us to collect them from you. Please contact our customer services department at This email address is being protected from spambots. You need JavaScript enabled to view it. to make the necessary arrangements.
7.10 When you become responsible for the goods
A product will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.
7.11 When you own goods
You own a product or goods once we have received payment in full.
7.12 What will happen if you do not give required information to us
We may need certain information from you so that we can supply the products to you, for example, your postal address or contact details such as your email address or telephone number. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7.13 Reasons we may suspend the supply of products to you
We may have to suspend the supply of a product to:
(a) deal with technical problems or make minor technical changes;
(b) update the product to reflect changes in relevant laws and regulatory requirements;
(c) make changes to the product as requested by you or notified by us to you (see clause 6).
7.14 International Deliveries
We deliver to the countries listed on the delivery page. However, there are restrictions on some of our products for certain International Delivery Destinations. So please review the information on that page carefully before ordering our products.
If you order products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.
8. YOUR RIGHTS TO END THE CONTRACT
8.1 You can always end your contract with us
Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service reperformed or to get some or all of your money back), see clause 11;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
(c) If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the cost of return of any goods;
(d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.7 or clause 8.8.
8.2 Ending the contract because of something we have done or are going to do
If you are ending a contract for a reason set out in (a) to (e) below, the contract will end immediately and we will refund you in full for any products that have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the product or these terms to which you do not agree (see clause 6.2);
(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
(d) we have suspended supply of the products for technical reasons, or notify you that we are going to suspend them for technical reasons, in each case for a period of more than 28 days; or
(e) you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see clause 7.9)).
8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013)
For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
8.4 Our goodwill guarantee
Please note, these terms reflect the goodwill guarantee offered by Asteria Global Limited trading as Giraffe Boutique to its UK customers only, which is the same as your legal rights under the Consumer Contracts Regulations in the ways set out below. This goodwill guarantee does not affect your legal rights in relation to faulty or misdescribed products (see clause 11.2):
| Rights under the Consumer Contracts Regulations 2013 |
| 14-day period to change your mind. |
| Consumer to pay costs of return. |
8.5 When you don't have the right to change your mind
You do not have a right to change your mind in respect of:
(a) Any hamper, food or beverage items opened or used;
(b) Made to measure or any personalized goods.
(c) Free items;
(d) Any items of clothing that have been worn;
(e) Any cosmetic product that has been used;
(f) Any fragrance that has been used;
(g) Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
(h) Sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them;
(i) Any products which become mixed inseparably with other items after their delivery.
8.6 How long you have to change your mind
How long you have depends on what you have ordered and how it is delivered. Generally, you have 14 days after the day you (or someone you nominate) receives the goods, unless:
(a) Your goods are split into several deliveries over different days
In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
8.7 Ending the contract where we are not at fault and there is no right to change your mind
Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately, and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
9.1 Tell us you want to end the contract
To end the contract with us, please let us know by doing one of the following:
(a) Email
Email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Please provide your name, home address, details of the order and, where available, your phone number and email address.
(b) Online
Complete the form on our website click here.
(c) By post
Download and print the Cancellation Form and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
9.2 Returning products after ending the contract
If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to our address in this paragraph or post them back to us (via recorded or special delivery only) at Granville Suite, Business Development Centre, Stafford Park 4, Telford, Shropshire, TF3 3BA. Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. to inform us you have sent the same. If you are exercising your right to change your mind you must send off the goods within 7 days of telling us you wish to end the contract.
9.3 When we will pay the costs of return
We will pay the costs of return:
(a) if the products are faulty or misdescribed; or
(b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
9.4 Overseas orders
If you are based outside of the UK, you must always pay for the return of your goods. We do not pay for the return of goods that have been delivered outside of the UK.
9.5 How we will refund you
We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
9.6 Deductions from refunds if you are exercising your right to change your mind
If you are exercising your right to change your mind:
(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods. For example, if this has been caused by your handling of them in a way which would not be permitted in a shop.
(b) The maximum refund for delivery costs will be the cost of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
9.7 When your refund will be made
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, then:
(a) If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you. Or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.
(b) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
10. OUR RIGHTS TO END THE CONTRACT
10.1 We may end the contract if you break it
We may end the contract for a product at any time by writing to you if:
(a) you do not, within a reasonable time, allow us to deliver the products to you or collect them from us;
(b) if we do not receive cleared funds for your order within 7 days of the order being placed;
(c) any abuse of our staff during the ordering process.
10.2 You must compensate us if you break the contract
If we end the contract in the situations set out in clause 10.1, we will refund any money you have paid in advance for products we have not provided, but we may deduct or charge you an amount as reasonable compensation for the net costs we will incur as a result of your breaking the contract.
10.3 We may withdraw the product
We may write to you to let you know that we are going to stop providing the product. We will let you know at least 14 days in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.
11. IF THERE IS A PROBLEM WITH THE PRODUCT
11.1 How to tell us about problems
If you have any questions or complaints about the product, please contact us. You can write to us at This email address is being protected from spambots. You need JavaScript enabled to view it. or write to us at Granville Suite, Business Development Centre, Stafford Park 4, Telford, Shropshire, TF3 3BA.
11.2 Summary of your legal rights
We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
| Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. If your product is goods, for example furniture or a laptop, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following: up to 30 days: if your goods are faulty, then you can get an immediate refund. up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases. up to six years: if your goods do not last a reasonable length of time, you may be entitled to some money back. |
11.3 Your obligation to return rejected products
If you wish to exercise your legal right to reject products, you must either return them in person to where you bought them or post them back to us (via recorded or special delivery only).
12. PRICE AND PAYMENT
12.1 Where to find the price for the product
The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct. However, please see clause 12.3 for what happens if we discover an error in the price of the product you order.
12.2 We will pass on changes in the rate of VAT
If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
12.3 What happens if we got the price wrong
It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
12.4 When you must pay and how you must pay
We process all our payments through either Stripe or PayPal. We accept payment from all major banks and credit cards. You must pay for the products before we dispatch them.
12.5 What to do if you think an invoice is wrong
If you think an invoice is wrong, please contact us promptly to let us know by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it..
13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
13.1 We are responsible to you for foreseeable loss and damage caused by us
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so
This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products (as summarized in clause 11.2).
13.3 We are not liable for business losses
We only supply the products for domestic and private use. If you use the products for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14. HOW WE MAY USE YOUR PERSONAL INFORMATION
14.1 How we will use your personal information
We will use the personal information you provide to us:
(a) to supply the products to you;
(b) to process your payment for the products;
(c) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us;
(d) to enable delivery. For example, we will need to provide your address details to our courier or Royal Mail in order to deliver the products to you.
*** IMPORTANT INFORMATION - We will only give your personal information to third parties where the law either requires or allows us to do so. ***
15. OTHER IMPORTANT TERMS
15.1 We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organization. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. If you are unhappy with the transfer, you may contact us to end the contract within 7 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.
15.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee)
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
15.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to)
This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 15.2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
15.4 If a court finds part of this contract illegal, the rest will continue in force
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5 Even if we delay in enforcing this contract, we can still enforce it later
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
15.6 Which laws apply to this contract and where you may bring legal proceedings
These terms are governed by English law, and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you must bring legal proceedings in the English courts only. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in the English courts only. For customers outside of the UK, proceedings in respect of the products can be brought in the English courts only.
15.7 Alternative dispute resolution
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. Please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.
